B2B/Inside Sales - Account Manager in Ogden, Utah For Sale

These Business-to-Business (B2B) inside sales opportunities for our client, PayPal- are focused on outbound interaction with professional business accounts, relationship building and solution selling Looking for motivated and driven sales professionals with proven experience meeting sales goals! If you have: Sales experience - direct inside or outside selling of products/services Have been able to meet or exceed sales goals in previous positions And want an opportunity to grow your career with a great company, Then Convergys is the place for you! Join our growing PayPal Sales team now! And reap the benefits growing your career at Convergys! Earn base plus+ incentive of up to $42k annually! DIMENSION & SCOPE: The B2B InsideSales Account Manager will establish and maintain professional business relationships with assigned accounts. These roles primarily function to provide skilled outbound phone sales on behalf of our client, PayPal, to their prospective business customers. The sales approach is minimally scripted very consultative and requires experience in closing sales. Typically sales are more complex and have a slightly longer life cycle involving multiple contacts with the customer account prior to closing the sale. You'™ll also provide account management in selling to PayPal'™s business customers/accounts, acting as a main point of contact. This involves development and management of the customer relationship, keeping in mind the needs and requirements of the account. You will probe for information; gain an understanding of the business customer, create/find a need or pain point and position PayPal products/services as a solution sale for business customers. Success requires maintaining an in-depth detailed knowledge of PayPal products and services (for which we provide training) and the ability to communicate and discuss all aspects to be able to close sales with customers. Using this knowledge to educate business customers, explaining features/benefits, along with overcoming basic objections is essential to being successful in these sales roles. You WILL be required to meet sales goals (individual and team oriented) AND additional metrics/expectations as established by Program Management & Client requirements. Sales goals may vary by call, product/service type. Opportunities exist for growth, additional responsibility, assistance with training and mentoring of new Sales Account Managers. EDUCATION & EXPERIENCE PROFILE (What you'™ll need to succeed!): High school diploma or GED (required) MINIMUM of TWO to THREE years relevant sales or selling experience PREFERABLY in a role that required meeting sales goals/metrics College degree preferred (Associates or Bachelors) Previous call center or experience professionally communicating with customers over the phone is necessary STRONG COMPUTER skills, including MS Office (Word, Excel, PowerPoint, etc.) & PROFICIENCY in navigating the INTERNET IF YOU FEEL YOU COULD BE AN ASSET TO OUR TEAM: Apply Now! IF YOU WOULD LIKE TO READ MORE' Additional skills, prior knowledge or experience to succeed: *Account management skills including sales volume forecasting, planning, negotiation, innovation and problem solving skills to attain goal achievement *Strong business acumen or ability to demonstrate professionalism '" prior experience in a professional business setting highly preferred *Sales skills including active listening, rapport building, conversational probing for needs *Understand and have the ability to meet quotas and deadlines *Prior experience with POS and/or Salesforce.com is a plus *Strong customer service skills and abilities to adapt to customer situations including use of soft skills, express empathy, express willingness to help and take ownership *Ability to multitask (i.e. Navigate numerous applications and decipher information while holding a detailed phone conversation) * Organizational skills; time management; able to prioritize and plan * Excellent verbal and written communication skills and attention to detail * Ability to work independently in a fast paced environment, remain calm in stressful situations and quickly adapt to change while meeting standards for productivity and quality Additional Duties & Responsibilities: *Meet and/or exceed all contractual requirements as well as be in compliance with Convergys Care Center metrics. *Maintain basic to in-depth knowledge of products, pricing, promotions, procedures, and other important issues/topics through management communications, meetings, client focus groups, and formal training. *Determine which PayPal products/services will best meet customers'™ needs based on gathered information and understanding. *Recommend sales of specific products/services as a solution to meeting the customer account'™s needs. *Confirm customer understanding of the solution, sales process and provide additional customer education as needed. *Overcome standard to complex objections and answer questions/inquiries. *Communicate effectively to ensure high quality, satisfaction and timely expedition of customer requests. *Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity. *Provide answers and/or advice to customers based on their particular requirements and customer profile. *Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs. The above statements are intended to describe the general nature and level of work being performed by individuals in this type of role. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of this position.
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